Mike and the Surrey location had such a positive experience with hiring Kaley and Gordon. It's because of this that they expanded their diverse workforce to include his Richmond store. At Mike's Richmond store, he employs one individual with a disability in the position of warehousing. Marcus provides help on the floor during two-hour shifts as well as in the warehouse every Tuesday and Thursday and sometimes on Saturday. Marcus didn’t start out with those hours and responsibilities however the Richmond Manager recognized the skill set of Marcus and increased his hours and responsibilities over time.
Mike appreciates the contribution which Kaley, Gordon and Marcus bring to his stores. They each create a good and welcoming experience for customers and serve as positive role models for his company. Mike will tell you that Kaley, Gordon and Marcus are conscientious employees. They show up on time, they are reliable and they are dedicated to doing a good job - regardless of the weather. Kaley, Gordon and Marcus have an excellent work ethic and bring awareness to Tile Town's brand and what Tile Town stands for as an employer in the community.
In terms of success, the story from Tile Town is that years ago we were somewhat apprehensive about whether or not it would work out in terms of inclusive hiring however our commitment to make adjustments to the individual’s jobs and respond to the ability of the person is what has made it successful.
With respect to Marcus, the individual we have working in our Richmond store, he started out as a sign shaker and lifting tile in the warehouse. He then heard the manager talk about how he wanted the store to look out front and Marcus took it upon himself to move things around to get it done. The manager now gets Marcus’ input and ideas on how things should look and where things should be placed.
For the two individuals in Surrey, we adjusted their hours to accommodate their schedule so they could continue to be employed. For the one individual we made modifications to the sign so she could use if effectively with her wheelchair to be successful in the job.
We have recently hired a gentleman in our Victoria store to stock tile in the showroom and in the beginning the manager was concerned that the individual was not going to work out because he was having difficulty knowing where to put the tile. The manager created visual cues by colour coding the boxes in the warehouse to the display piles out front in the showroom and that was all he needed to be successful in the job.
Tile Town supports all its employees to have the best chance of success in the jobs they do and that includes our employees with disabilities. Making accommodations and giving people more responsibility support their success which becomes our success as a company. They are valued contributing member of the team.